Refund & Return Policy

At Fatima Women’s Wear, we value customer satisfaction and strive to provide high-quality traditional clothing. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

Returns are accepted only if the product received is damaged, defective, or incorrect. Customers must inform us within 48 hours of receiving the order by sharing clear images or videos of the issue.

To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order products
• Sale or discounted items
• Products showing signs of use, washing, or damage after delivery

Return Process

To initiate a return request, please contact us with your order number and proof of the issue. Once approved, return instructions will be shared. Returns without prior approval will not be accepted.

Refund Policy

After the returned item is received and inspected, approved refunds will be processed within 7–10 business days to the original payment method used at the time of purchase.

Please note that shipping charges are non-refundable unless the return is due to an error from our side.

Exchange Policy

Exchanges are subject to product availability. Customers may request an exchange for the same product or another item of equal value.

Cancellation Policy

Orders can be canceled only before dispatch. Once an order has been shipped, cancellations will not be accepted.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery for assistance.

Limitation of Liability

Fatima Women’s Wear shall not be responsible for damage caused by misuse, improper handling, or normal wear and tear.

Policy Updates

Fatima Women’s Wear reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Contact Information

For any questions regarding refunds, returns, or exchanges, please contact us:

Fatima Women’s Wear
🌐 Website: Fatimawomenswear.com
📞 Phone: 9506304675
📧 Email: sanuqureshi494@gmail.com
📍 Address: Uttar Pradesh, India